FAQ
This page has answers to the most commonly asked questions we receive.
If you have a question you do not see the answer to here, please contact us via our email: ana@ananight.com or via our Facebook page and Instagram!
Find the answers you’re looking for below!
Why should I buy your books here?
When you buy through my website, you:
- Get exclusive discounts
- Own your ebook files
- Get new books earlier than on other retailers.
- Support me
Although some of my books are available for purchase at other retailers such as Amazon, I receive a much larger percentage of the sale price when you buy on my website. This allows me to spend less time marketing and more time writing the next book.
Thank you for supporting me by buying from my shop! You can find all the books in my shop here.
Where do you ship to?
Paperbacks are available for purchase in many countries. We sell to these countries as of this moment:
Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Iceland, Ireland, Italy, Japan, Latvia, Lithuania, Luxemburg, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Thailand, United Kingdom (UK), & United States (US).
Signed paperbacks and bookplates are only available to purchase inside the EU. We do not ship to these islands within the EU:
Åland Islands (zip codes: 22000-22999)
Korsika (Zip codes: 20000-20999)
Madeira (zip codes: 9000000-9499999)
The Azores (zip codes: 9500000-9999999)
The Balearic Islands (zip codes: 07000-07999)
The Canary Islands (zip codes: 35000-35999 & 38000-38999)
Is it easier for me to buy ebooks from the usual retailers?
Not at all! When you purchase through my store, you’ll have the support of BookFunnel’s amazing customer service. You’ll receive an email from them with instructions on how to get the book onto your specific device. They also have the BookFunnel App which you can also read your books in. If you ever misplace your purchase, you will always be able to find it in your BookFunnel Library or on your BookFunnel App!
How will my ebook be delivered?
Your ebooks are delivered automatically upon purchase by an email from BookFunnel. They will be delivered to the email you used at checkout.
If you haven’t received an email from BookFunnel within 5 minutes of your purchase, please check your spam or junk folder. If you still can’t find it, contact us at ana@ananight.com.
Your Bookfunnel Library
Log into Bookfunnel with the email you used to purchase/download your books, and you will find your purchased books in your library here: www.my.bookfunnel.com
Your library will contain all ebooks you have purchased from BookFunnel from any and all authors.
You can find the BookFunnel help page for ebooks here.
What happens with preorders?
When you buy a book on preorder, you are charged at once by the payment method you selected at checkout.
Paperbacks are sent to you on release day by our printing partner Lulu.
Ebooks are automatically delivered on release day by an email from BookFunnel. If the email hasn’t arrived on that date, look in your spam folder, or if you have Gmail, in your promotions folder.
Do you have more than one email address? The book will be delivered to the email address you used at checkout.
Why aren't all your books available through your website?
Some of my books are in Kindle Unlimited and are exclusive to Amazon. This means I can’t sell them anywhere else. Not even on my own website.
Where can I post my review?
Thank you for asking and for reviewing!
You can leave a review on the product page of each book. You can find all my books here.
Why doesn't my comment/review show up?
We receive a lot of spam comments and reviews and as such, all comments and reviews have to be moderated. If your comment/review is marked as spam by our system, it won’t show up until it’s been manually approved by us.
Please note that our business hours are 4 a.m. EDT to 11 a.m. EDT Monday to Friday.
Thank you for commenting and reviewing!
What payment methods do you accept?
We accept the following payment methods:
- Visa
- Mastercard
- Debit/Credit Card
- Google Pay
- Apple Pay
- American Express
Do you ship paperbacks to EU?
Yes, we do! You can purchase both unsigned and signed paperbacks if you’re in the EU.
Why can't I purchase from my country?
Sales tax requirements vary by country and some are restrictive for small businesses. We will continue to evaluate tax requirements and update countries as appropriate.
Are you an Amazon Affiliate?
Yes, we are an Amazon Affiliate Partner. While most of our links to products and programs on Amazon will be affiliate links, you can rest assured that we would be linking to these products and programs regardless of being an Affiliate Partner.
This is a way for us to earn a small commission for doing something we would be doing anyway (eg. linking to certain products/programs).
You will not pay more by clicking an affiliate link and the seller of these products will not earn less by getting a sale from an affiliate link. We will however earn a small commission through our affiliate links. So by using our affiliate links to purchase something you might buy anyway, all you’re doing is supporting us!
Anywhere there are affiliate links on our site and blog, it will be disclosed as per the law. You can read our affiliate disclosure here.
What is your refund policy?
Ebooks & audiobooks: Digital orders such as ebooks and audiobooks cannot be returned or refunded once delivered as they are instant downloads.
Paperbacks & hardbacks: Physical books are manufactured on-demand specifically to fulfill your order. Once production has started, the order cannot be canceled, refunded, or returned. Please see our refund policy here for more information.
You can contact us for any return questions at ana@ananight.com